Term & Condition
We’re always thinking about our clients and figuring out the best way to ensure satisfaction for all our clients. That’s why we need to have a clear policy, to ensure that business runs smoothly and you, along with everyone else, get the skin treatment you pay for at MODE Studio.
PLEASE ARRIVE ON TIME!
Arriving on time, or 10 minutes before your appointment, ensures that you don’t miss a single minute of your treatment. We can’t keep others waiting for their skin care, just as you wouldn’t like to be kept waiting!
24-HOUR BOOKING AND CANCELLATION POLICY
We thank you for your consideration of our 24-hour cancellation policy. Our booking policy doesn’t only protect our business but also affects our affordability and ensures fair treatment to all our clients.
Please book carefully. No-shows and last-minute cancellations means that other clients cannot book into that time slot and it wastes the time and expertise of our highly trained professional stylists.
We understand that sometimes bookings need to be changed, so you will be allowed to change your booking as long as you give us 24 hours notice. Your deposit can either be refunded or held for your next booking.
If it is within 24 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot, or forfeit your deposit.
Messages left on Sundays or public holidays will only be regarded as lodged the morning of the next business day.
Your credit card number or gift certificate number will secure your appointment. Your credit card will only be used if you fail to change or cancel your appointment within 24 hours, as per our cancellation policy.
MODE STUDIO use Independent Contractors who are specialised in certain treatments. Our values are to give you the best services and from time to time we need to source the best contractors who are artists in their field. Due to contractors working for themselves all our MODE STUDIO gift vouchers can not be used for their services.